ceobd Privacy Policy

1. Introduction

ceobd ("the Company", "we", "us", "our") operates the online casino and sports betting platform accessible at ceobd.io. This Privacy Policy applies to all personal data collected from users ("you", "your") who visit, register on, or interact with the ceobd platform, whether accessed via desktop or mobile browser.

We are committed to protecting the personal information of all players registered on the ceobd platform, including those based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other locations throughout Bangladesh. This policy outlines what personal data we collect, why we collect it, how it is used, and what rights you have in relation to that data.

ceobd takes a transparent approach to data handling. We do not sell your personal data to third parties for their independent marketing purposes. Any sharing of data with third parties occurs only as described in this policy, and only to the extent necessary to deliver the services you have requested or to comply with our legal obligations.

2. Data We Collect

The categories of personal data ceobd may collect about you include, but are not limited to, the following:

2.1 Identity and Contact Data

• Full legal name as it appears on your government-issued identification document
• Date of birth (used for mandatory age verification — players must be 21 or older)
• Residential address, including city, district, and postcode within Bangladesh
• Email address and mobile phone number
• Copies of identity documents such as National Identity Card (NID) or passport, where submitted for verification

2.2 Financial Data

• Payment method details including bKash mobile number, Nagad account number, Rocket account number, Upay account number, or bank account details where applicable
• Transaction history including deposit amounts, withdrawal requests, and associated timestamps
• Information related to Visa or Mastercard payments where international cards are used

2.3 Account and Gaming Data

• Username and encrypted password credentials
• Account balance, bonus balance, and transaction ledger
• Game participation history, bet amounts, outcomes, and session durations
• Responsible gaming preferences including deposit limits, cooling-off periods, and self-exclusion status

2.4 Technical and Usage Data

• IP address and approximate geographic location derived from it
• Device type, operating system, browser type, and version
• Pages visited, features used, time spent, and clickstream data
• Referring URLs and exit pages
• Error logs and diagnostic data where technical issues occur

2.5 Communications Data

• Content of messages exchanged with ceobd customer support
• Preferences regarding marketing communications and the opt-in or opt-out history associated with those preferences
• Survey responses and feedback submissions where you choose to participate

3. How We Collect Data

ceobd collects personal data through the following channels:

• Direct submission: Data you provide when you register an account, complete identity verification, make a deposit or withdrawal, contact support, or respond to a survey.
• Automated collection: Technical and usage data collected automatically as you navigate the ceobd platform, including data gathered through cookies, web beacons, and server logs.
• Third-party sources: In certain circumstances, we may receive data about you from payment providers such as bKash, Nagad, or Rocket in connection with processing a transaction, or from identity verification services used to confirm your age and identity.
• Publicly available sources: Where permitted, we may supplement your account information with data from publicly available records to assist with fraud prevention or compliance obligations.

4. Legal Basis for Processing

ceobd processes your personal data on the following legal grounds, depending on the nature of the processing activity:

Processing Purpose	Legal Basis
Account registration and identity verification	Performance of contract; legal obligation
Processing deposits and withdrawals	Performance of contract
Age verification (21+ requirement)	Legal obligation; legitimate interest
Fraud prevention and anti-money laundering checks	Legal obligation; legitimate interest
Sending promotional communications	Consent (opt-in required)
Platform analytics and product improvement	Legitimate interest
Responsible gaming monitoring	Legal obligation; legitimate interest
Customer support communications	Performance of contract; legitimate interest

5. How We Use Your Data

ceobd uses the personal data it collects for the following purposes:

• To create and manage your ceobd account and authenticate your identity at login
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard
• To verify that you meet the minimum age requirement of 21 years and are eligible to use the platform
• To deliver the games, sports betting markets, and features you request through the platform
• To calculate and award bonuses, free spins, cashback, and other promotional benefits in accordance with applicable promotion terms
• To monitor gameplay and transaction patterns for the purposes of fraud prevention, money laundering detection, and responsible gaming compliance
• To provide customer support in English across all queries related to your account, deposits, withdrawals, or game results
• To send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts
• To send you marketing communications about ceobd promotions, new games, and seasonal offers — but only where you have given your explicit consent to receive such communications
• To analyse platform usage patterns and improve the overall player experience on ceobd
• To comply with applicable legal and regulatory obligations

6. Sharing Your Data

ceobd does not sell, rent, or trade your personal data to third parties for their own independent commercial or marketing purposes. We may share your data with third parties only in the following limited circumstances:

6.1 Payment Processors

We share relevant financial and identity data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, and Mastercard as necessary to process your deposit and withdrawal transactions. These providers operate under their own privacy policies and are bound by applicable data protection obligations.

6.2 Game Providers

When you play a game hosted by a third-party provider such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, limited technical and gaming data may be shared with that provider to enable the game session. This data is used solely for the purpose of delivering the game and recording results, and is subject to the provider's own data processing agreements with ceobd.

6.3 Identity Verification Services

ceobd may share identity and document data with third-party age and identity verification services for the purpose of confirming that players meet the 21+ age requirement and to prevent fraudulent registrations.

6.4 Legal and Regulatory Authorities

We may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of ceobd, its players, or the public.

6.5 Business Transfers

In the event that ceobd undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to the terms under which your data is processed.

7. Data Retention

ceobd retains your personal data for as long as your account remains active and for a period of time thereafter as required by our legal and regulatory obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of the account plus a minimum of 5 years following account closure, in accordance with applicable anti-money laundering record-keeping requirements.
• Transaction and financial data: Retained for a minimum of 5 years following the date of each transaction.
• Gaming history: Retained for a minimum of 3 years from the date of each game session.
• Customer support communications: Retained for a period of 2 years from the date of the last interaction.
• Marketing consent records: Retained for as long as you hold an active account, and for 2 years following account closure or opt-out, whichever is later.

Where data is no longer required for the purposes for which it was collected and no legal obligation requires its continued retention, ceobd will securely delete or anonymise the data.

8. Data Security

ceobd implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:

• 256-bit TLS 1.3 encryption for all data transmitted between your browser and the ceobd platform
• Encrypted storage of sensitive account credentials including passwords, which are hashed and salted and never stored in plain text
• Role-based access controls limiting internal staff access to personal data to those with a legitimate operational need
• Regular security audits and vulnerability assessments of the ceobd platform and its underlying infrastructure
• Transaction monitoring systems that flag unusual account activity for review by the ceobd security team

While ceobd takes all reasonable precautions to protect your data, no method of electronic transmission or digital storage is completely immune to risk. You are responsible for maintaining the security of your own account credentials and for notifying ceobd immediately if you suspect that your account has been accessed without your authorisation.

9. Cookies and Tracking Technologies

ceobd uses cookies and similar tracking technologies to support the operation of the platform, enhance your experience, and gather analytical data that helps us improve our services. The types of cookies we use are described below:

9.1 Essential Cookies

These cookies are strictly necessary for the ceobd platform to function. They enable core features such as user authentication, session management, and security. These cookies cannot be disabled without impairing the functionality of the platform.

9.2 Analytics Cookies

These cookies allow ceobd to collect aggregated and anonymised data about how visitors use the platform, which pages are visited most frequently, and how users navigate between sections. This data is used to improve platform performance and user experience.

9.3 Preference Cookies

These cookies store your platform preferences, such as your preferred language setting and any accessibility options you have selected, so that these settings are preserved across sessions.

9.4 Marketing Cookies

Where you have consented to receiving marketing communications, certain cookies may be used to track the effectiveness of promotional campaigns delivered to you. You may withdraw your consent to marketing cookies at any time through your account settings.

10. Your Rights

As a user of the ceobd platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected].

• Right of access: You have the right to request a copy of the personal data that ceobd holds about you, along with information about how it is being used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to erasure: In certain circumstances, you may request that ceobd delete the personal data we hold about you. This right is subject to our legal retention obligations, and we may be unable to erase data where we are required by law to retain it.
• Right to restrict processing: You may request that ceobd restrict the processing of your personal data in certain circumstances, for example while a dispute about accuracy is being resolved.
• Right to data portability: Where processing is based on consent or the performance of a contract, you may request that we provide your data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to object: You have the right to object to processing of your personal data carried out on the basis of legitimate interest, including for direct marketing purposes.

ceobd will respond to all data rights requests within 30 days of receipt. In complex cases where additional time is required, we will notify you within the initial 30-day period and provide an estimated completion date.

11. Children and Minors

The ceobd platform is strictly intended for adults aged 21 and above. ceobd does not knowingly collect personal data from any person under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account.

12. Changes to This Policy

ceobd reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will notify registered players through the platform or by email to the address associated with your account. The effective date at the top of this document reflects the date on which the current version came into force.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of the ceobd platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and may request account closure by contacting our support team.

For any questions, concerns, or requests relating to this Privacy Policy or the personal data ceobd holds about you, please contact us at: